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Funparey: Returns & Exchange Policy

Exchanging a product wrongly delivered to you

  • In case you have been delivered a wrong product by Funparey (Wrong Product = A product that differs the product you selected in your order by color, design and/or type), Please inform us via Phone, Website, Social Media, Email or WhatsApp within 24 hours of receiving the shipment.
  • In a case where a wrong product has been shipped to you, we will dispatch a new product/ correct order product to you again through our delivery team. Once the delivery team arrives, handover the wrong product that you have with you to the delivery person, and receive the new order that we have sent for you.
  • Please note that during reverse pickups (when you are being sent a new product in exchange for the wrong product) “you (our customer) will not be charged any extra shipping or pickup charges for it.
  • Please note that our delivery/pickup team is instructed to inspect the products during reverse pickups, so please cooperate and ensure to put the product, including all packaging material in the box, being intact in “as is” condition while you are returning it to the delivery person.

Returning or exchanging a Broken Product

  • In case you receive a broken product in your order, Kindly notify us via Phone,Website, Social Media, Email or Whatsapp within 24 hours of receiving the shipment.
  • Please note that all our products are properly insulated and cushioned in their custom corrugated boxes during shipment. Furthermore, our products are also marked “Fragile” to ensure safe handling during transport.
  • However, in an unfortunate scenario where you open a package to a broken product, notify us on the aforementioned mediums within 24 hours and we will reach out to you to assist you in the matter.
  • Incase you want a refund for the broken product, kindly notify us and then as instructed by our representatives, mail us back the broken product on the following address. Please include a copy of the original order email which includes both purchase and contact information in the package.
    ATTN: Funparey
    20 Tulip Overseas Commercial , 2nd Floor, Park View City,
    Multan Road,
    54500
    Lahore
    +92 317 111 7333
  • We will notify you via email and call regarding your refund once we have received and processed the returned item or items. You can expect a refund as a bank deposit into your bank account within 7 to 10 business days from the day we receive your item.
  • Incase you want to exchange the broken item, with a new order – kindly contact us and we will send you a reverse pickup delivery, Where our delivery person will pick up the broken item from the shipment address you provided and deliver to you a new product.
  • Please note that during reverse pickups (when you are being sent a new product in exchange for the broken product) “you (our customer) will not be charged any extra shipping or pickup charges for it.
  • Please note that our delivery/pickup team is instructed to inspect the products during reverse pickups, so kindly, please cooperate and ensure to put the product, including all packaging material in the box in “as is” condition while you are returning it to the delivery person.
  • Please note that we can process returns, exchange and refunds only for items purchased directly from Funparey.com, and not a subsidiary distributor.
  • We cannot exchange an item or items that are shipped wrong(wrong product), damaged and/or, are missing parts 5 days after the delivery date., damaged and/or wrong products must be reported within 24 hours or less from the date received.
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